Operations Management Comparison: DHL and FedEx Essay

Introduction Business logistics solutions have come a long way since the utilization of the postal system for trade purposes during the Industrial Rphylogenesis. Its importance in achieving fellowship coatings of efficiency and profitability for the current bodied industries as well as several other(a)s can be pointed erupt as an evidence of the evolution of stage business logistics in the past years.During the peacetime era shortly right after the bite World war marked for the emergence of various forms of businesses and thitherby increasing as well the need for faster and effective logistics solutions that bequeath satisfy the needs of these emerging industries. This signaled the surfacing of companies that preciseally raise business logistics solutions with the primary goal of enabling companies meet their respective corporate objectives and thereby creating a occurrence perseverance in itself. through the years, the range of work that these logistics companies off er grew from simple overnight parcel deliveries to sore sophisticated and complex services along with the ever increasing demands of the market which could substantiate the current market situations of our time (Averbook, 2005). In this particular service industry, a couple of firms that predominantly provide business logistics solutions to certain businesses came into view as industry leaders. Both of these service providers offer their clients a wide range of services that cater to a specific purpose and need.The evolution that has been evident in the industry can specifically be attributed to these service providers federal official Express and DHL. Comparison of Company Mission Statements One specific reason as to how both business logistics solution providers, DHL and FedEx has reached their status as industry leaders among various firms that atomic number 18 in like manner engaged in the very(prenominal) line of business is because of their commitment in proving services th at caters specifically to every needs of their clients. For instance, what started out as an undergraduate thesis at Yale University came out to become a beau monde of firsts this line of business.federal official Express which has changed its figure into FedEx that most of us know of today, officially started out operations in 1973 delivering parcels from bare-ass York to Florida (FedEx History, 2006). FedExs mission statement states that the company will revolutionize global business practices that will define speed and reliability. Federal Express, through the years, did just that. The companys particular ability to provide high value-added supply chain, as well as effective packages that also covers the transportation while relating randomness and business itself through specific operating companies.This was coupled with the assurance to every market segment they sue of the highest degree of quality in services. This has caused the development of harmonious relationships be tween its company clients and partners without sacrificing the issue of safety in its processes. Another American service provider, DHL, has pretty much the same mission statements as that of FedEx which aims primarily to instigate their clients in achieving high quality and swift services that could improve company performance (Press absolve, 2006).DHL attributes this to their expertise and knowledge of both local anaesthetic and global customer needs and demands. This emphasis on the importee of culture helps DHL provide an outstanding service in all levels of business specifications. Furthermore, unmatch fitting matter erratic about DHLs mission statement is the inclusion of concern not only for their clients and partners but as well as for the environment and their employees. This signifies the particular social responsibility that the company adheres itself to. incorporated Strategy Comparisons Corporate strategies employed by both companies also played a major role in e stablishing itself into the service providers that they are nowadays. For instance, these strategies have delimitate industry standards that were proved to become the benchmark other similar business logistic solutions providers offer for their clients (Financial Results, 2006). For the part of DHL, the companys primary commitment to communities wherein their work is defined has helped a lot in increasing company services.Their advertisements that particularly emphasize on the knowledge of local traditions and beliefs have proven to be effective that even FedEx ran a similar advertisement about the same concept. The execution of such particular concept is necessary since the nature of the business is basically done in a cross country approach. Additionally, the promotion of DHLs employees social commitment caps off the intent of the company to become a holistic service provider whose concerns stretch out not only for salary but also for social consciousness (DHL Company History, 2 005).On the other hand, FedExs corporate strategy involves an array of techniques that they have well utilized over the years that they used to their own advantage. These strategies are designed to be implemented simultaneously along with other operating management standpoints. First up is the ability of FedEx to work and operate independently. This particular characteristic of FedEx focuses on their independent network sources which are universe utilized to cope up with the changing preferences of their clients.A perfect example of this starts with the selection of the name itself that also connotes the tendency of its clients being patriotic. Specifically, the word federal appeals to a variety of clients who could easily attach the company name with the system of governance. Second is the capability of the firm to compete jointly by uniting as one organization that works for one objective under one name. For instance, FedEx has only one advertising delegacy that they hire so as to consolidate advertisements and reduce costs.Another tactic that they instituted in their organization is the strategic choice of headquarters which is in Memphis, Tennessee. The location of the city makes it possible for the service provider to be able to reach out to several cities in such a short span of time. The capability of FedEx to collectively tackle the market is also one of the major reasons why the firm has been a trend-setter in most asp viperects of the business. As a matter of fact, recent company acquisitions that FedEx made provided an avenue for the company to balloon its services into a variety of offerings.The services that they offered significantly grew from the traditional overnight parcel deliveries up to 3PL logistics, designate mail services, and e-commerce among others. This proves the point that the existence of both service providers improved and redefined the efficiency of the service industry for it betrothed itself to the changing demands and pr eferences of the market which is at the same time adept with the current market trends. Last thing is the ability of FedEx to manage its resources collaboratively.As one of their publicity goes, the FedEx team works together to sustain trusty relationships among themselves and instill in them the camaraderie that is inherent with a group. This particular strategy is quite important so as to create a harmonious working environment wherein cooperation and helping out to each other is pretty evident. Company Goals and Values Both FedEx and DHL exhibit a considerable array of company goals that could deemed be useful for all the aspects of the business not mention the ability to tap all elements that makes the firms existence possible.FedEx to be particular revolves its company values around the major stakeholders that are involved with the business. Number one here is the people, clients who greatly influence the operations management of the firm and also the primary reason for the ex istence of the company. Second is the service whose maintenance of high quality affects the perception of the general public which is pivotal in achieving company objectives. Innovation comes in third wherein the needs of the clients are constantly kept in mind in devising new services which could in turn inspire or improve the way we live. one-quarter is the maintenance of company integrity in the management of operations and other aspects of the business with the use of capture behaviors towards the companys clientele as well as their co-workers. Last is the protection of company faithfulness both of the market as well as in the workplace in the belief that this would crap the company the necessary respect that it deserves. On the last note, DHL envisions itself as the service provider of choice when it comes to draw out mail services and overall logistics network (DHL, 2006).At the same time, it aims to lead the industry in the training of high standard quality services and at the same time being a favourably profitable business entity. Finally, to satisfy expectations of their stakeholders in reference to their performance in the ethical, social and environmental fields, think that the existence of both service providers do not only concern a small element but the whole components of the business as a whole. Averbook, J. (2005).Linking Performance to Corporate Missions Retrieved December 13, 2006, from http//www. wpsmag. com/content/templates/wps_article. asp? articleid=146&zoneid=19 DHL. (2006). DHL Mission, Vision, and Values. Retrieved December 13, 2006, from http//www. dhl. com/publish/etc/medialib/g0/downloads/general. Par. 0028. File. tmp/vision. pdf DHL Company History. (2005). Retrieved December 13, 2006, from http//www. dhl. com/publish/g0/en/about/history/history2. high. hypertext markup language FedEx History. (2006).FedEx Express. Financial Results. (2006). Retrieved December 13, 2006, from http//www. fedex. com/us/investorrelations/dow nloads/annualreport/2004annualreport_financials. pdf? link=4 Geneveive. (2005). Famous Quotations. Retrieved December 13, 2006, from http//www. famous-quotations. com/forum/forum_posts. asp? TID=193&PN=6 Press Release. (2006). Retrieved December 13, 2006, from http//www. dhl-usa. com/about/pr/PRDetail. asp? nav=AboutAirborne/CompanyInfo/PressReleases&seq=262.